Terms of Service

Canta App · Last updated October 1, 2026

These Terms of Service apply to Canta App ("Canta", "we"), an AI phone receptionist for small businesses, and to the text messages it sends.

The service

Canta answers phone calls for a business using AI, following the hours, menu, prices and instructions the business gives it. The business is responsible for keeping that information correct.
Calls may be transcribed. The receptionist says so at the start of each call. The business is responsible for any other notice its location requires.
Canta does not take card numbers over the phone. When a caller pays by link, the payment is made on the business's own payment provider's page and goes to the business.
The receptionist can misunderstand or make mistakes. Canta is not for emergencies; callers with an emergency should dial 911.
Don't use Canta for unlawful, deceptive or harassing calls or messages, or to send texts to people who haven't agreed to them.
Paid plans renew monthly until cancelled, and can be cancelled at any time in the app.

Program: Canta App sends transactional text messages. (1) Alerts to a business owner and their staff when the receptionist takes a new order, booking, message or lead. (2) A single payment link to a caller who has just placed an order by phone. No marketing messages are sent.
Opting in: a business opts in a mobile number by entering it in the Canta app under Setup, Notifications. A caller opts in by saying yes when the receptionist asks, on the call, whether it may text a link to pay.
Message frequency: alerts vary with how many calls the business receives. A caller receives one message per order.
Cost: message and data rates may apply.
Opting out and help: reply STOP to any message to stop receiving texts, and HELP for help. You can also write to hello@callcanta.com.
Carriers are not liable for delayed or undelivered messages.
Privacy: see our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We may update these terms; the date at the top shows the latest version.