Privacy Policy

Canta App · Last updated October 1, 2026

Canta App ("Canta", "we") is an AI phone receptionist for small businesses. A business that uses Canta has it answer calls, take orders, bookings and messages, and tell the business what came in. This Privacy Policy covers the businesses that use Canta and the people who call them.

What we collect

• From businesses: the account holder's name and email, business details (hours, services, menu, policies), the mobile numbers and email addresses they ask us to notify, and connections they choose to make, such as Google Calendar, Google Sheets or Square.
• From callers: the phone number they call from, what is said on the call (as a written transcript), and what they give the receptionist, such as a name, an order, a booking or a message.
• For text messages: the mobile number, the fact and time of the opt-in, and the messages sent.

How we use it

• To answer calls for the business and pass on what callers asked for.
• To notify the business by email, text message or in the app.
• To send a caller something they asked for on the call, such as a link to pay for their order.
• To keep the service working, fix problems and prevent abuse.

Who we share it with

A caller's details go to the business they called. We use service providers to run Canta App (phone and text delivery, voice, AI processing, payments and email), and they handle data only to provide those services to us.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Google user data

A business can choose to sign in with Google or to connect its Google account to Canta App. Canta only asks for what these features need:

• Sign in with Google: your name, email address and Google account ID, used to create and sign in to your Canta account.
• Google Calendar (free/busy): Canta reads when your calendar is busy, so the receptionist only offers callers times that are really open.
• Google Calendar (events): Canta adds an event to your calendar for each appointment or reservation the receptionist books, and reads your upcoming events (title and time) to show them to you in the Canta app.
• Google Drive (only files Canta creates): Canta creates a call log spreadsheet in your Drive and adds a row for each call, booking, order, message and lead. It cannot see or open any other file in your Drive.

How it is used and stored. Google user data is used only to provide the features above. Open times worked out from your calendar are passed to the AI receptionist so it can offer them to a caller; our AI provider processes them for that purpose only. Canta stores an encrypted access credential for your Google account, and the bookings it makes. It does not keep a copy of your calendar.

What we don't do. We do not sell Google user data, use it for advertising, or use it to develop, improve or train generalized AI or machine-learning models. People at Canta do not read it, unless you ask us to for support, or it is needed for security or to comply with the law.

Sharing. Google user data is not shared with third parties, except service providers that process it for us to deliver these features, or when the law requires it.

Disconnecting. You can disconnect Google at any time in Canta under Settings, Connectors, or in your Google Account's third-party access page. When you disconnect, Canta deletes its stored credential. The call log spreadsheet stays in your Drive because it is yours.

Canta App's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Text messages

Canta App sends text messages only to people who opted in: business owners and staff whose numbers were entered in the app, and callers who agreed on a call to receive a payment link. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. See the SMS Terms in our Terms of Service.

Keeping and deleting

A business can delete its receptionists, calls, customers and messages in the app at any time. To ask us to access or delete your information, write to hello@callcanta.com.

Contact

Canta App: hello@callcanta.com